Privacy Policy

1. Who we are

MR STEVEN RICHARD TOPPLE ("we", "us", "our") is a logistics and freight forwarding company based in the United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for the personal information we process.

2. Information we collect

We collect information that you provide to us directly and information collected automatically when you use our website or services. This may include:

• Identity and contact details — your name, company name, job title, email address, phone number and billing address.
• Shipment details — the origin, destination, dimensions, weight, contents and value of goods you ask us to transport.
• Commercial information — invoices, quotes, contracts and records of our transactions with you.
• Communications — records of emails, messages, calls and other correspondence you exchange with us.
• Technical data — internet protocol (IP) address, browser type, device type, pages viewed and approximate location, collected automatically through cookies and similar technologies.
• Special categories — we do not intentionally collect special category data (such as health, race or biometric data). Where it is unavoidably provided as part of cargo details, we handle it with additional care and only as necessary.

3. How we use your information

We use your personal information for the following purposes:

• To provide, manage and administer our freight, logistics, warehousing and customs clearance services.
• To prepare and issue quotes, invoices, transport documents and contractual paperwork.
• To arrange carriage with carriers, agents, ports, airports and customs authorities.
• To communicate with you about your shipments, updates, tracking information and service issues.
• To respond to enquiries, requests and complaints.
• To comply with our legal, tax, regulatory and customs obligations.
• To maintain and improve our website, services and customer experience.
• To prevent fraud, misuse and unlawful activity.
• With your consent, to send marketing communications about our services. You can opt out at any time.

We do not sell your personal information to any third party.

4. Lawful bases for processing

Under Article 6 of the UK GDPR, we process personal information on the following bases:

• Performance of a contract — where processing is necessary to fulfil a quote, booking or service agreement with you, or to take steps at your request before entering into one.
• Legitimate interests — where processing is necessary for our legitimate business interests (such as improving our services, managing our operations, or securing our systems), provided these do not override your rights and freedoms.
• Legal obligation — where we are required to process data to comply with law, including tax, customs and safety regulations.
• Consent — where we rely on your consent (for example, for non-essential cookies and marketing), you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies

Our website uses cookies and similar technologies. For full details, including how to manage or withdraw your consent, please see our Cookie Policy.

In summary: strictly necessary cookies are used to make the site function; analytical and marketing cookies are only placed with your consent. You can change your preferences at any time.

6. Who we share your data with

We share personal information only where necessary and always under appropriate safeguards. Categories of recipients include:

• Carriers, hauliers, shipping lines, airlines, rail operators and freight partners involved in moving your cargo.
• Customs authorities, port and airport operators, and other regulatory bodies where required by law.
• Warehouse and distribution providers.
• Payment processors and financial institutions (for invoicing and payments).
• IT, cloud hosting and email service providers who support our operations.
• Professional advisers (such as accountants, insurers and legal advisers) where appropriate.

All third parties are required to process your data in accordance with this policy and applicable law.

7. International transfers

Because freight is international by nature, some of the parties involved in a shipment — such as carriers and customs authorities — may be located outside the United Kingdom and the European Economic Area (EEA).

Where we transfer personal data outside the UK, we do so using appropriate safeguards as required by the UK GDPR, such as the UK International Data Transfer Agreement (IDTA), adequacy regulations, or Standard Contractual Clauses, so that your information is protected to a comparable standard.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy and to comply with legal requirements. For example:

• Transaction, contract and shipment records: retained for the duration of our relationship plus the period required by law and HMRC record-keeping rules (typically up to 6 years).
• Marketing preferences: retained until you withdraw consent or unsubscribe.
• Enquiry and quote data: retained for a reasonable period so we can respond and follow up.
• Cookie and analytics data: retained for the periods stated in our Cookie Policy.

When information is no longer needed, it is securely deleted or anonymised.

9. Your rights

Under UK data protection law, you have the following rights in relation to your personal information:

• Access — to receive a copy of the personal data we hold about you.
• Rectification — to have inaccurate or incomplete data corrected.
• Erasure — to request deletion of your personal data where there is no lawful basis for us to keep it ("right to be forgotten").
• Restriction — to ask us to limit how we process your data in certain circumstances.
• Data portability — to receive your data in a structured, machine-readable format and transmit it to another controller.
• Objection — to object to processing based on legitimate interests, or to stop direct marketing at any time.
• Automated decision-making — to ask not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in this way.

To exercise any of these rights, contact us at nguyenhoangluan230176@gmail.com. We will respond within one month. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

10. Security

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it, including encryption in transit (HTTPS), restricted access controls, secure storage and staff training. No method of transmission over the internet is completely secure, but we work to protect your data to a high standard.

11. Children

Our website and services are directed at businesses and adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated "last updated" date. Where changes are significant, we will take reasonable steps to notify you.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: